Customer Service Representative
Summer 2020 MHD Enterprises posted 11 months ago Email JobJob Detail
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# Positions Available 2
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Overtime offered Yes
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Housing Nomad Arranged
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Housing Cost$550 - $650
Job Description
THE PLACE
Austin is the Millennial City, the music city, home to SXSW and ACL – it has exploded onto the national scene recently, but Austin has been keepin’ it weird for years before it became hip to be here. It’s a 21st century city that grew out of a small town of hippies and free spirits. Home to UT Austin, the State Capitol, a lot of tech companies (and entrepreneurial companies), and music fans, Austin sums up what a modern America city can aspire to become: welcoming, understanding, accepting, and innovative.
JOB DESCRIPTION
The ideal Customer Service Rep will have experience handling inbound call inquiries, with proven problem resolution skills, and a strong commitment to excellence and customer satisfaction. The work is between the hours of 8 am to 5:30 pm. Monday-Friday.
DUTIES
•Administer customer questions, complaints with the highest degree of courtesy and professionalism
•Handle high volume incoming calls in a timely manner
•Offers alternative solutions where appropriate with the objective of retaining customers’ business
•Identifies and escalates emerging product or customer dissatisfaction issues
SKILLS
•Previous Call Center experience preferred – 6 months to 1 year
•Sound solving skills and ability to solve customer issues in an efficient and courteous manner
•Proficiency with Word and Excel, as well as experience with data entry
•Ability to navigate the Internet and web based programs
•Ability to communicate clearly and effectively with all levels within an organization
•Strong work ethic and demonstrates excellent record of attendance and punctuality
• Professional and courteous
• Customer service oriented with good people skills in listening
• Determine customer requirements and expectations in order to help the customer identify specific products and solutions
• Review renewal business and identify appropriate follow-up action based on degree of change
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in our management system
• Build Client relationships
• Clients/Claims liaison
• Refer unresolved customer grievances or complex customer interactions to senior team member
• Performs other duties as assigned
NOTE: 11.00 or more depending on skill / experience level
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