# Positions Available 1
Min. Guaranteed hours32
Overtime offered Yes
Housing Arranged by Candidate
Job Start Date ASAP
The Outer Banks are a chain of barrier islands off the coast of the North Carolina, separating across the Atlantic Ocean from the mainland. These barrier islands are accessible only by bridges, boats or planes. Their open-sea beaches, state parks and shipwreck diving sites make them a popular tourist destination. Kitty Hawk and Kill Devil Hills are known for great surfing and skimboarding, usually having the biggest waves on the Northern Beaches. The Outer Banks is known for its laid back lifestyle and hosts a myriad of local fisheries and wineries. There are over 100 miles of shoreline connected by the legendary coastal two-lane highway NC 12 to experience. We believe you will love the area and people you encounter during your time here.
To create positive memories for all who touch DQ and OJ. To assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. To set high standards and create a great environment for the team to work.
- Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.
- Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
- Assist in the execution of the restaurant’s business plan as directed by the GM, taking advice and coaching from the owner, GM, ADQ Business Consultants, field staff or territory operator.
- Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims.
- Assist the GM with developing and implementing strategies to increase average meal checks and frequency of FAN visits.
- Ensure that Fan service in all areas meets or exceeds company standards.
- Establish standards for the management team and crew to handle customer concerns.
- Ensure that customer complaints are promptly and appropriately addressed to resolve the problem
and ensure that each dissatisfied customer becomes a return Fan.
- Understand the importance of speed of service and resolve bottlenecks in work flow.
- Build relationships with return or preferred patrons.
Team Member Leadership
- Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
- Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations. Role model and enforce policies and procedures.
- At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.
- Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.
Health and Safety Standards
- Must be ServSafe® certified.
- Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
- Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
- Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.
- Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
- May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.
Perform other duties and responsibilities as requested by the GM.
- Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
- High School diploma or equivalent required.
- Proven track record of effectively managing COGS and labor.
- Strong knowledge and application of safe food handling practices.
- Must be ServSafe® certifiable
- Customer focus – strong hospitality and customer service skills, enjoys engaging with the customer.
- Trainer and coachability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
- Management skills – excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
- Organization and goal focus – must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to actively work to achieve and exceed set goals for the business.
- Technical – proficiency with computers and with Point of Sale systems.
- Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ standards in all you do.
- Integrity-does the right thing even when no one is looking, honest, earns trust of others.
Must have the ability to:
- Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
- Work in and out of different temperature ranges.
- Stand for long periods of time.
- Lift up to 50 pounds.
- Work around nuts and other allergens.
- Pay rate $18/ hour
- Health Insurance & 401-K after one year.
- I pay 60% of the health coverage cost.
- 2 weeks paid vacation from November until the end of March. [The 2 weeks cannot be taken together (not Thanksgiving week).]