About Nastashia Wali

  • I am 18+ years of age Yes

About Yourself

I grew up in England and have now been in the hotel industry for 5 years in the USA and have enjoyed continuously growing while making my way up the career ladder. I also enjoy sports such as golf and soccer and continue to play in different leagues. In my free time, I can be found often listening to music, writing, or working out.

Education

  • 2009
    Stonyhurst College

    A levels

    I completed all my schooling up to my A levels in England and was also contributed to the golf, rounders, hockey, and soccer team. For my A levels, I completed courses in business studies, physical education, music technology, and religious studies.

  • 2007
    Stonyhurst College

    GCSE

    I completed all my GCSE\'s in England which included Maths, English, Chemistry, Geography, History, Religious studies, French and Spanish.

Experience

  • 2019 - Present
    Yotel

    Junior Mission Control Manager

    Resolved guest complaints and disputes in a professional manner Promoted a positive environment to achieve job satisfaction. Performed excellent guest service satisfaction which resulted in repeat visits and outstanding hotel reviews. Trained new employees and provided recurring training to existing employees. Acted as Manager on duty in the absence of management. Ability to perform projects and tasks assigned to me by the senior and director of the front desk efficiently and on time.

  • 2018 - 2019
    Colwen Hotel Management - The Row - Autograph Collection

    Front Desk Agent

    Greeted, assigned, registered, and checked out guests to brand standards Maintained room availability and guests\' accounts Computed bills, collected payments, and made updates and changes for guests Confirmed reservations, multi-tasked by answering phones from current and future guests Tended to needs and requests of all guests by providing 5-star customer service skills Trained new agents on daily tasks and procedures and policies Coordinated and communicated closely with other departments to expedite guest services and operational processes which contributed to the hotel being ranked 3rd best hotel in the US and 44th in the world. Ensured all operations and cash handling were done per policy and procedures.

  • 2016 - 2018
    Colwen Hotel Management - AC Cambridge

    Server/ Banquet Server/Bartender

    Accurately recorded orders and partnered with the team to serve food and beverages that exceeded guests\' expectations. Ensured the execution of brand standards were met Trained new and temporary staff on daily tasks and Micros Mastered a POS computer system for order taking Assisted management with inventory control Traveled to different high volume locations AC Boston Downtown and AC Medford for support and training.

  • 2008 - 2012
    Kelley Greens Golf Club

    Assistant Golf coach

    Supervised camp attendees Guided and taught golfing activities Set up and ensured all equipment was stored properly and safely Worked one on one with camp attendees Performed administrative tasks

Skills