About Kayla Hanson

  • I am 18+ years of age Yes

About Yourself

Hello! I’m Kayla. I’m a 32 year old Wisconsinite who is new to Colorado. If you’re looking for someone with Customer Service experience in a variety of areas, look no further. On top of my professional experience, I am reliable, efficient, and have an outgoing, warm personality. If you have questions for me or think I may be a good fit with your position, feel free to reach out to me. I look forward to talking with you

Education

  • 2010
    University of Wisconsin - La Crosse

    Bachelor of Arts - Communications

    Graduated with a BA in Communications, emphasizing in both Broadcast Media and Interpersonal Communication. Attended from September 2006 - December 2010

  • 2006
    Hartford Union High School

    High School degree

Experience

  • 2015 - Present
    United Healthcare

    Senior Provider Installation Coordinator

    Updating healthcare provider and facility information, ensuring correct processing and payment of medical and dental claims. I have been assigned specific regional networks that I am responsible for the accuracy and upkeep of those networks. I also have some experience training new team members on specific processes of our position.

  • 2013 - 2016
    Logistics Health Inc.

    Case Management Admin/Customer Service Representative

    Fielded incoming calls from service members, veterans, program members, and medical providers, completed data entry tasks, analyzed incoming claims, sent out and took in paperwork, and placed outgoing calls to providers and members.

  • 2014 - 2015
    Gander Mountain

    Apparel Associate

    Helped customers, straightened and cleaned in the department, answered phone calls, and processed freight to the floor. Checked out customers, processed returns, and counted down cash register drawers.

  • 2011 - 2014
    Kohls Department Stores

    Apparel and Customer Service Associate

    Processed returns, exchanges, and payments, counted down cash register drawers, answered and transferred phone calls, helped customers, and straightened and cleaned in various departments throughout the store. I have experience as a department lead as well as with managerial duties.

  • 2008 - 2011
    River Jack's/Moxie's Restaurant

    Server/Hostess

    Took care of customers both as a server and as a hostess, cleaned tables, did side work, took calls for reservations and to-go orders. Counted down cash register and did closing paperwork.

Skills